It’s been a real blessing having worked under the tutelage of New York Times best selling author, the late Chet Holmes, who billionaire Charlie Munger – Warren Buffet’s business partner – called ‘America’s Greatest Sales Executive’.
I learned so much from Chet that it’s hard to pick out one gem. His mantra of pig-headed determination always getting you what you want is something I’ll always remember, not to mention the incredible sales skills he taught me.
The three years I was with his and Tony Robbins organization was very successful but unfortunately Chet suddenly became ill and, within a few months, he lost his battle with leukemia. Needless to say, that was a low point not only for everyone who worked for Chet but also for the world, he was a consummate professional and inspiring leader. As sad as that was, I had to move on.
Through a connection with a friend, it wasn’t much later when I met Tony Award nominee Dan Levine who is a creative and marketing genius. I’ve told him that too and spent the next (almost) six years with Dan’s voice over training organization, it was a tremendous experience.
Being mentored by two of the best sales and marketing minds in America will do a lot for one’s skill set and that’s the point of this post – not to brag how great some of my mentors have been – but the fact that YOU, my dear reader, should seek a mentor if you don’t have one. It will be a key to your success, whatever business you’re in.
Cue Dan Lok.
I discovered Dan Lok recently and delved into his YouTube channel. Holy cow, if you are in business, want to start a business or you are in sales or want to get into sales, Dan is the man. He teaches real world concepts and how to tackle specific sales situations. You can check him out here.
If you’ve ever gone through mental anguish with Paypal because of charge backs or claims filed against you and you’re looking for a solution, read on.
For me it was the latter. A guy from the Las Vegas area bought some great software from me which works for anybody who puts the effort into reselling it but after a month of using it, he didn’t make any money but he did have people sign up under him, they just didn’t pay. It happens. In the end, he gave up on himself and needed someone to blame so he files a BS claim saying he never received the product.
When he bought the software, I helped him with an orientation call making sure he had everything set up correctly plus I even paid for an ad that generated leads for him on day one. Everything was going tickety boo until I get this email Feb 2nd:
My first thought was, you gotta be kidding me. I genuinely helped this guy. My intention is the same for ANYONE who buys something from me: I want to provide value and make sure they’re getting off on the right foot so they can help others and make money too. So how did I win this case and how can you do the same if a buyer (or buyers) claim a file against you? It’s actually quite simple and although this worked for me, obviously there’s no guarantee it will always work because it is Paypal after all, it’s their rules but here’s how you can protect yourself:
Once a purchase is made by your buyer(s) send them an email if they have any questions about the product they just received. It’s important you send it from your email address associated with your Paypal account. Do this for EVERY sale, it only takes a moment and this alone could save you a big headache later.
If it’s a physical product also get a tracking number that requires a signature. If it’s a digital product, see #1.
The following is an OPTION, you may not need to do this but it will help you hold on to your money: If your Paypal account is linked to your bank account, call your bank and get a charge back ASAP, you’ve got 5 days after a claim is filed against you. Most banks know about Paypal’s shenanigans and will side with you, it’s literally done at the press of a button. Mind you, once you get your funds back it’s not over. Open a new bank account and transfer the funds from your old account then close it so they can’t get at it. Also, cancel your credit card(s) associated with your PayPal account and send them all your attachments/screenshots of your dealings with the buyer. That said, even after I did this, I still get this email:
I was livid. I didn’t realize fully how many people this happens to. If you google Paypal and ‘buyer scam’ or wording to that effect, you’ll see what comes up. Clearly they favor the buyer, maybe 9.9 times out of 10. That’s just wrong, it’s like legalized mafia for crying out loud.
4. What finally tipped it in my favor was getting an email from the software designers that made the product I sold. It took awhile but they came through. They sent me the digital agreement that also proved the buyer signed into the back office 114 times over a 30 day period! That’s the key, get a THIRD PARTY to send you proof somehow that the buyer received the item. Here’s the email I just got from Paypal:
This victory was bittersweet, it was truly a pain in the arse. The moral of the story? Be careful, do your best to protect yourself and better yet, don’t use Paypal. Ever. I need a hug, Happy Valentines Day.
The short answer is yes. The longer answer is yesssssss. Ok bad joke.
If you are in any type of business, it can be a powerful tool to get your message across whether that be a call back or for your prospects to visit your website. It’s that simple.
Think about it this way: if you saw there was a voice mail on your smartphone, would you listen to it? Of course you would. We all would.
It’s also unobtrusive. One of the best things I love about this marketing tool – and I’ve been using it for three years – is it allows your prospects to decide when to listen to your voice mail and, make no mistake, they WILL listen to your message. But it does give them control of just when to do that; it’s two-way marketing brilliance!
The million dollar question, however, is, is ringless voice mail technology legal? The short answer is yes. The longer answer is it depends. If you’re using it for calling the consumer market who may or may not have requested being on the Do Not Call list (DNC), you could be in a lot of trouble. The FCC could come after you and levy heavy fines. Be careful!
That said, ringless voice mail in of itself IS FCC compliant. It’s best to use it for the business market; that can include network marketers or people who are business opportunity seekers.
I posted this video last year and it should round out your knowledge on how this amazing system works. I’ll even provide Exclusive Content that gives you the key on how to actually use this software – it’s a separate ‘How To’ video tutorial for anyone who buys the product from me. I hope this helps!
One of the best things about starting a new year is being able to look in the rear view mirror and see what goals you hit or missed in 2018 then going for a higher bar or, if necessary, pivoting where applicable.
What if you didn’t quite hit your goals last year? It happens to everyone but what separates successful people from the rest is their relentless push in moving forward, despite hitting obstacles.
I tell my daughters this – I picked this up from Sara Blakely, billionaire creator of Spanx – Sara’s story of her dad ‘high fiving’ her and asking her how many times she failed today. The point being as long as she kept getting up, she was going to win. Obstacles are part of the journey to success, once you get that in your mind you can do anything!
We all have them but they serve us in both good and evil ways. The good news is you can literally change a habit in an instant, my thing was to wake up two hours earlier than I normally did, it takes discipline but it’s worth it and allows you to create a ‘things to do list’ and then execute. Here’s a tip, only put 6 of the most important tasks you need done, it helps you come out with a victory at the end of each day.
Changing your habits in an instant is a mantra Tony Robbins preached when I was a client services director in his organization many moons ago. He preaches this in his seminars today. It’s not easy but it isn’t hard either, just depends on what your goals are and how motivated you are to achieve them. If you want it you can do it, you just have to decide.
While it’s a good idea to subscribe to a few lists to get the 411 on what’s going on in the Internet marketing and business world, if you’re on too many lists you can easily get bombarded with emails that it all becomes noise and you end up reading nothing. If that’s you, maybe it’s time to scale back a little?
Some of my favorite entrepreneurs include Lewis Howes, Tony Robbins, Ramit Sethi and Jack Canfield but I do my best not to overdo it because I value what they say and also value my time. When I subscribed to a litany of lists and got showered in daily emails, I started to get time-sucked into Youtube and blog wormholes (says a blogger) and in the end, I stopped reading and watching a lot of them.
So I scaled back and probably subscribe to 8-10 lists now. One of them, consulting guru Sam Ovens, sent an email today that bears repeating. In its essence, it talks about having patience in business and that’s good advice. If you’re just starting out or you’re in a venture that’s not panning out as well as you first thought, before you bail and move on to the next thing take a step back and look at things from 30,000 feet, so to speak.
UPDATE I’ve received a few more emails about the leader of 50/50 and his history with people and his business schemes. If the program is still running, please do NOT contact me about it. In fact, I encourage you to run away from it as fast as you can.
Let’s get this out of the way: I’m in.
That said, after many years removed from being involved in an MLM business model, I pretty much vowed never to get into this type of business again.
It’s not because I think MLM or, in this case 50/50 Crowdfunding, is a scam, in fact it’s the contrary. It’s because of the number of bridges I’ve burned promoting some amazing MLM deal and I didn’t want to go through THAT again. For some people they love the business model and that’s all good, each to their own.
So last week, along comes a business associate and friend, both of five years, who introduces me to this new business opportunity where everyone is doing well in it, financially speaking. Right there, I wanted to run away and even worse, when he shows me 50/50 Crowdfunding, the first thing I say is “this is a money game”.
I’ve recognized in both my successes and failures in the world of online sales and marketing, is the above headline – Solving problems NOT just selling products – is a principle that has always held true. When I don’t apply it, it usually backfires on me.
In my experience, most people who join a direct sales company, start an online business or become an affiliate marketer begin the same way, which is to push the product or service first.
That in of itself is not a crime but there is a balance that one needs to consider. Having a business is about solving problems. First.
How you do that is to add real value first and once you do, everything else will fall into place. You will make more sales if you’re engaged with your prospect by knowing what their needs are and how you can solve their business problems. Most people will trust and respect you more and ultimately buy from you because you’re sincere about helping them.
That said, I mentioned in a previous post that we all love to save money. If you’re just starting out (and even if you’re not) and you need a voice mail service, here’s one I’ve been using for a couple of different programs – and it’s free!
If you have a smartphone (you likely do), you also have an excellent password that is 100% safe from sabotage (you likely don’t).
You’re also likely seeing more of 2FA – short for two-factor authentication – whenever you shop online or in general, work online. 2FA offers you an extra layer of online security.
I’ve been meaning to write about 2FA but got sidetracked then just the other day I was asked if it’s worth the bother of downloading it so the short answer is, Yes! Here’s how it works: You’ll log into a service with your username and password on your computer, just like you always do. Then, you’ll either receive a notification on your smartphone — sometimes a text message containing a code, sometimes an app asking for verification — or you’ll be prompted to plug in a USB security key.
Once you enter the code, approve the login or plug in the key, you can access your account. Easy peasy for you but virtually impossible for a cyber-criminal to access your phone. You’ll need to do this only once for each account on each device you regularly use.
Here’s the catch so bear this in mind when considering using 2FA: you’ll have to reveal your cell phone number. If you’re comfortable with potentially being spammed in the future with text messages, it’s all good. However, this doesn’t necessarily mean that would happen but just be aware that it might, who knows who could have access to your number.
That said, the best and easiest way is to have the 2FA app on your phone. I access my affiliate programs and trade crypto currencies from time to time and always use Google Authenticator which gives me a code whenever I need that extra layer of security, it’s peace of mind and it’s free. If you’re not using 2FA you might want to consider it. If you’re on iOS go to the App store or Google play on Android and you can download it there. Here’s a link to more information.